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Sales & Licensing

Common Paper Order Form with SLA

An order form template with service level agreement (SLA) provisions, based on Common Paper's standard form. Extends the standard order form with uptime targets, response times, and support schedules.

52 fields CC-BY-4.0 Common Paper
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CLI

npx open-agreements fill common-paper-order-form-with-sla -d values.json -o output.docx

Fields (52)

Parties

FieldTypeDescription
Company Name
company_name 		string Company name (shown in header)
Provider Name
provider_name 		string Name of the Provider
Customer Name
customer_name 		string Name of the Customer

Terms

FieldTypeDescription
Key Terms Effective Date
key_terms_effective_date 		string Effective Date of the Key Terms agreement

Service

FieldTypeDescription
Cloud Service
cloud_service 		string Description of the cloud service / product

Terms

FieldTypeDescription
Custom Start Date
custom_start_date 		string Custom start date (if not date of last signature)

Service

FieldTypeDescription
Subscription Period
subscription_period 		string Length of access to the service (e.g. "12 months")
Pilot Period
pilot_period 		string Length of pilot/trial period (e.g. "3 months")

Payment

FieldTypeDescription
Fees
fees 		string Subscription fee amount (e.g. "$10,000")
Fee Unit
fee_unit 		string Fee billing unit (e.g. "year", "month", "User")
Custom Fee Structure
custom_fee_structure 		string Custom fee structure description (used with fee_is_other)

Service

FieldTypeDescription
Use Limitations
use_limitations 		string Description of use limitations or prohibited uses of the Cloud Service

Payment

FieldTypeDescription
Professional Services Billing
professional_services_billing 		string How professional services fees will be billed (e.g. "Invoices for these services will be sent monthly.")

Service

FieldTypeDescription
Target Uptime Percent
target_uptime_percent 		string Target uptime percentage for the SLA (e.g. "99.9")

Payment

FieldTypeDescription
Payment Frequency
payment_frequency 		string Payment frequency (e.g. "monthly", "quarterly", "annually")
Payment Terms Days
payment_terms_days 		string Number of days to pay after invoice
Payment Due From
payment_due_from 		string When payment terms start (e.g. "Customer's receipt of invoice")

Service

FieldTypeDescription
Technical Support
technical_support 		string Description of included support
Professional Services Description
professional_services_description 		string Description of professional services
Professional Services Reference
professional_services_reference 		string Reference to SOW or PSA for professional services
Support Start Time
support_start_time 		string Start time for support availability
Support End Time
support_end_time 		string End time for support availability
Support Days
support_days 		string Days of the week support is available
Support Timezone
support_timezone 		string Timezone for support hours
Support Request Process
support_request_process 		string How customers request support or file incident tickets (e.g. email address, helpdesk URL)
Response Time Unit
response_time_unit 		string Unit for response time targets (e.g. "minutes", "hours", "days")
Resolution Time Unit
resolution_time_unit 		string Unit for resolution time targets (e.g. "hours", "days")

Payment

FieldTypeDescription
Pilot Has Fee
pilot_has_fee 		boolean Set to true when the Pilot Period has an associated fee (not a free trial).
Fee Is Per Unit
fee_is_per_unit 		boolean Set to true when fees are charged per unit (e.g., per user, per month).
Fee Is Other
fee_is_other 		boolean Set to true when a custom fee structure applies. Describe in custom_fee_structure.
Fee May Increase
fee_may_increase 		boolean Set to true when fees may increase up to a specified percentage upon renewal.
Fee Will Increase
fee_will_increase 		boolean Set to true when fees will automatically increase upon renewal.
Fee Increase Max Percent
fee_increase_max_percent 		string Maximum fee increase percentage per renewal (used with fee_may_increase)
Fee Increase Percent
fee_increase_percent 		string Fee increase percentage per renewal (used with fee_will_increase)
Fee Inclusive Of Taxes
fee_inclusive_of_taxes 		boolean Set to true when fees are inclusive of taxes, modifying Section 4.1 of the Standard Terms.
Payment By Invoice
payment_by_invoice 		boolean Set to true when payment is by invoice (not automatic payment).

Terms

FieldTypeDescription
No Auto Renew
no_auto_renew 		boolean Set to true when this Order Form does not automatically renew, modifying Section 5.1 of the Standard Terms.

Service

FieldTypeDescription
Has Target Uptime
has_target_uptime 		boolean Set to true when a Target Uptime percentage is specified in the SLA.
Has Target Response Time
has_target_response_time 		boolean Set to true when Target Response Times are specified in the SLA.
Professional Services By Reference
professional_services_by_reference 		boolean Set to true when professional services are described by reference to an external SOW or PSA.
Professional Services Described
professional_services_described 		boolean Set to true when professional services are described inline in the Order Form.

Payment

FieldTypeDescription
Professional Services Payment
professional_services_payment 		boolean Set to true when a separate payment process applies to professional services.

Signature Block

FieldTypeDescription
Provider Signatory Type
provider_signatory_type 		enum Whether the Provider signatory is an entity or individual
Provider Signatory Name
provider_signatory_name 		string Full legal name of the Provider's signatory
Provider Signatory Title
provider_signatory_title 		string Title/role of the Provider's signatory (entity only)
Provider Signatory Company
provider_signatory_company 		string Company name for the Provider signatory (entity only)
Provider Signatory Email
provider_signatory_email 		string Notice email address for the Provider
Customer Signatory Type
customer_signatory_type 		enum Whether the Customer signatory is an entity or individual
Customer Signatory Name
customer_signatory_name 		string Full legal name of the Customer's signatory
Customer Signatory Title
customer_signatory_title 		string Title/role of the Customer's signatory (entity only)
Customer Signatory Company
customer_signatory_company 		string Company name for the Customer signatory (entity only)
Customer Signatory Email
customer_signatory_email 		string Notice email address for the Customer

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