Sales & Licensing
Common Paper CSA With SLA
A cloud service agreement with SLA provisions, key terms, and standard terms, based on Common Paper's standard form. Includes uptime targets, response times, and support schedules alongside full CSA terms.
105 fields
CC-BY-4.0
Common Paper
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npx open-agreements fill common-paper-csa-with-sla -d values.json -o output.docxFields (105)
Parties
| Field | Type | Description |
|---|---|---|
|
Company Name
company_name
|
string | Company name (shown in header) |
|
Provider Name
provider_name
|
string | Name of the Provider |
|
Customer Name
customer_name
|
string | Name of the Customer |
Terms
| Field | Type | Description |
|---|---|---|
|
Key Terms Effective Date
key_terms_effective_date
|
string | Effective Date of the Key Terms |
Service
| Field | Type | Description |
|---|---|---|
|
Cloud Service
cloud_service
|
string | Description of the cloud service |
Terms
| Field | Type | Description |
|---|---|---|
|
Custom Start Date
custom_start_date
|
string | Custom start date |
Service
| Field | Type | Description |
|---|---|---|
|
Subscription Period
subscription_period
|
string | Length of access to the service |
|
Pilot Period
pilot_period
|
string | Length of pilot/trial period |
Payment
| Field | Type | Description |
|---|---|---|
|
Fees
fees
|
string | Subscription fee amount |
|
Fee Unit
fee_unit
|
string | Fee billing unit |
|
Custom Fee Structure
custom_fee_structure
|
string | Custom fee structure description (used with fee_is_other) |
Service
| Field | Type | Description |
|---|---|---|
|
Use Limitations
use_limitations
|
string | Description of use limitations or prohibited uses of the Cloud Service |
Payment
| Field | Type | Description |
|---|---|---|
|
Professional Services Billing
professional_services_billing
|
string | How professional services fees will be billed |
|
Fee Increase Max Percent
fee_increase_max_percent
|
string | Maximum fee increase percentage per renewal (used with fee_may_increase) |
|
Fee Increase Percent
fee_increase_percent
|
string | Fee increase percentage per renewal (used with fee_will_increase) |
Liability
| Field | Type | Description |
|---|---|---|
|
Increased Claim Other Detail
increased_claim_other_detail
|
string | Description of a custom Increased Claim category |
|
Unlimited Claim Other Detail
unlimited_claim_other_detail
|
string | Description of a custom Unlimited Claim category |
Terms
| Field | Type | Description |
|---|---|---|
|
Additional Warranty Provider Detail
additional_warranty_provider_detail
|
string | Additional warranty text provided by the Provider |
|
Additional Warranty Customer Detail
additional_warranty_customer_detail
|
string | Additional warranty text provided by the Customer |
Security
| Field | Type | Description |
|---|---|---|
|
Other Security Certification
other_security_certification
|
string | Name of additional security certification (e.g. "ISO 27701") |
Payment
| Field | Type | Description |
|---|---|---|
|
Payment Frequency
payment_frequency
|
string | Payment frequency |
|
Payment Terms Days
payment_terms_days
|
string | Days to pay after invoice |
|
Payment Due From
payment_due_from
|
string | When payment terms start |
Terms
| Field | Type | Description |
|---|---|---|
|
Non Renewal Notice Days
non_renewal_notice_days
|
string | Non-renewal notice days |
Service
| Field | Type | Description |
|---|---|---|
|
Technical Support
technical_support
|
string | Description of support |
|
Support Policy Reference
support_policy_reference
|
string | Reference to support policy |
|
Professional Services Reference
professional_services_reference
|
string | SOW or PSA reference |
|
Professional Services Description
professional_services_description
|
string | Professional services description |
Legal
| Field | Type | Description |
|---|---|---|
|
Custom Effective Date
custom_effective_date
|
string | Custom effective date |
|
Governing Law
governing_law
|
string | Governing law |
|
Jurisdiction
jurisdiction
|
string | Jurisdiction |
Liability
| Field | Type | Description |
|---|---|---|
|
General Cap Amount
general_cap_amount
|
string | General liability cap amount |
|
Cap Multiplier
cap_multiplier
|
string | Liability cap multiplier |
|
Increased Cap Amount
increased_cap_amount
|
string | Increased liability cap amount |
|
Greater Of Dollar
greater_of_dollar
|
string | Greater-of dollar amount |
|
Greater Of Multiplier
greater_of_multiplier
|
string | Greater-of multiplier |
Privacy
| Field | Type | Description |
|---|---|---|
|
DPA Reference
dpa_reference
|
string | DPA reference |
Payment
| Field | Type | Description |
|---|---|---|
|
Pilot Has Fee
pilot_has_fee
|
boolean | Set to true when the Pilot Period has an associated fee (not a free trial). |
Service
| Field | Type | Description |
|---|---|---|
|
Pilot Modifications
pilot_modifications
|
boolean | Set to true when modifications to the Agreement apply only during the Pilot Period. |
Payment
| Field | Type | Description |
|---|---|---|
|
Fee Is Per Unit
fee_is_per_unit
|
boolean | Set to true when fees are charged per unit (e.g., per user, per month). |
|
Fee Is Other
fee_is_other
|
boolean | Set to true when a custom fee structure applies. Describe in custom_fee_structure. |
|
Fee May Increase
fee_may_increase
|
boolean | Set to true when fees may increase up to a specified percentage upon renewal. |
|
Fee Will Increase
fee_will_increase
|
boolean | Set to true when fees will automatically increase upon renewal. |
|
Fee Inclusive Of Taxes
fee_inclusive_of_taxes
|
boolean | Set to true when fees are inclusive of taxes, modifying Section 4.1 of the Standard Terms. |
|
Payment By Invoice
payment_by_invoice
|
boolean | Set to true when payment is by invoice (not automatic payment). |
Terms
| Field | Type | Description |
|---|---|---|
|
No Auto Renew
no_auto_renew
|
boolean | Set to true when this Order Form does not automatically renew, modifying Section 5.1 of the Standard Terms. |
Service
| Field | Type | Description |
|---|---|---|
|
Has Target Uptime
has_target_uptime
|
boolean | Set to true when a Target Uptime percentage is specified in the SLA. |
|
Has Target Response Time
has_target_response_time
|
boolean | Set to true when Target Response Times are specified in the SLA. |
|
Professional Services By Reference
professional_services_by_reference
|
boolean | Set to true when professional services are described by reference to an external SOW or PSA. |
|
Professional Services Described
professional_services_described
|
boolean | Set to true when professional services are described inline in the Order Form. |
Payment
| Field | Type | Description |
|---|---|---|
|
Professional Services Payment
professional_services_payment
|
boolean | Set to true when a separate payment process applies to professional services. |
Liability
| Field | Type | Description |
|---|---|---|
|
Has Provider Covered Claims
has_provider_covered_claims
|
boolean | Set to true when Provider Covered Claims (IP indemnification) are included. |
|
Has Customer Covered Claims
has_customer_covered_claims
|
boolean | Set to true when Customer Covered Claims (IP and restrictions indemnification) are included. |
|
General Cap Type
general_cap_type
|
enum | How the General Cap Amount (baseline liability limit) is calculated. "multiplier" uses a multiple of fees, "dollar" uses a fixed amount, "greater_of" uses the greater of a dollar amount or a multiple of fees. |
|
Increased Cap Type
increased_cap_type
|
enum | How the Increased Cap Amount (higher liability limit for Increased Claims) is calculated. Same options as general_cap_type. |
|
Increased Claim Breach Privacy
increased_claim_breach_privacy
|
boolean | Set to true when breach of Section 3 (Privacy & Security) should be classified as an Increased Claim with a higher liability cap. |
|
Increased Claim Breach Conf
increased_claim_breach_conf
|
boolean | Set to true when breach of Section 10 (Confidentiality) should be classified as an Increased Claim (excluding data or security breaches). |
|
Increased Claim Indemnification
increased_claim_indemnification
|
boolean | Set to true when indemnification obligations for Covered Claims should be classified as an Increased Claim. |
|
Increased Claim Breach Privacy Gross
increased_claim_breach_privacy_gross
|
boolean | Set to true when breach of Privacy & Security resulting from gross negligence is an Increased Claim. |
|
Increased Claim Breach Conf Gross
increased_claim_breach_conf_gross
|
boolean | Set to true when breach of Confidentiality resulting from gross negligence is an Increased Claim. |
|
Increased Claim Other
increased_claim_other
|
boolean | Set to true to include a custom Increased Claim category. Specify in increased_claim_other_detail. |
|
Unlimited Claim Indemnification
unlimited_claim_indemnification
|
boolean | Set to true when indemnification for Covered Claims should have no liability cap (Unlimited Claim). |
|
Unlimited Claim Breach Privacy Gross
unlimited_claim_breach_privacy_gross
|
boolean | Set to true when breach of Privacy & Security resulting from gross negligence should have no liability cap (Unlimited Claim). |
|
Unlimited Claim Breach Conf Gross
unlimited_claim_breach_conf_gross
|
boolean | Set to true when breach of Confidentiality resulting from gross negligence should have no liability cap (Unlimited Claim). |
|
Unlimited Claim Breach Privacy
unlimited_claim_breach_privacy
|
boolean | Set to true when breach of Section 3 (Privacy & Security) should have no liability cap (Unlimited Claim). |
|
Unlimited Claim Breach Conf
unlimited_claim_breach_conf
|
boolean | Set to true when breach of Section 10 (Confidentiality) should have no liability cap (Unlimited Claim). |
|
Unlimited Claim Other
unlimited_claim_other
|
boolean | Set to true to include a custom Unlimited Claim category. Specify in unlimited_claim_other_detail. |
Legal
| Field | Type | Description |
|---|---|---|
|
Additional Warranty By Provider
additional_warranty_by_provider
|
boolean | Set to true when Provider is providing additional warranties beyond the Standard Terms. |
|
Additional Warranty By Customer
additional_warranty_by_customer
|
boolean | Set to true when Customer is providing additional warranties beyond the Standard Terms. |
Security
| Field | Type | Description |
|---|---|---|
|
Security Reasonable Efforts
security_reasonable_efforts
|
boolean | Set to true when Provider will use commercially reasonable efforts to secure the Cloud Service. |
|
Has Security Policy
has_security_policy
|
boolean | Set to true when Provider has a Security Policy available at the specified DPA reference URL. |
|
Has Security Certifications
has_security_certifications
|
boolean | Set to true when Provider maintains annually updated security reports or certifications. |
|
Cert Iso 27001
cert_iso_27001
|
boolean | Set to true when Provider holds ISO 27001 certification. |
|
Cert Penetration Testing
cert_penetration_testing
|
boolean | Set to true when Provider performs regular penetration testing. |
|
Cert Soc2 Type1
cert_soc2_type1
|
boolean | Set to true when Provider holds SOC 2 Type I certification. |
|
Cert Pci Level1
cert_pci_level1
|
boolean | Set to true when Provider holds PCI Level 1 certification. |
|
Cert Soc2 Type2
cert_soc2_type2
|
boolean | Set to true when Provider holds SOC 2 Type II certification. |
|
Cert Pci Level2
cert_pci_level2
|
boolean | Set to true when Provider holds PCI Level 2 certification. |
|
Cert Hitrust
cert_hitrust
|
boolean | Set to true when Provider holds HITRUST certification. |
|
Cert Fedramp
cert_fedramp
|
boolean | Set to true when Provider holds FedRAMP Authorization. |
|
Cert Other
cert_other
|
boolean | Set to true to include an additional security certification. Specify the certification in other_security_certification. |
Insurance
| Field | Type | Description |
|---|---|---|
|
Insurance Commercial Liability
insurance_commercial_liability
|
boolean | Set to true when Provider must carry commercial general liability insurance with a minimum limit. |
|
Insurance Workers Comp
insurance_workers_comp
|
boolean | Set to true when Provider must carry workers' compensation or employers' liability insurance. |
|
Insurance Errors Omissions
insurance_errors_omissions
|
boolean | Set to true when Provider must carry errors and omissions or professional liability insurance. |
|
Insurance Cyber
insurance_cyber
|
boolean | Set to true when Provider must carry cyber liability insurance with a minimum limit. |
|
Insurance Additional Insured
insurance_additional_insured
|
boolean | Set to true when Provider's policies will cover Customer as additional insured. |
|
Additional Insured Commercial
additional_insured_commercial
|
boolean | Set to true when Customer is additional insured on commercial general liability policy. |
|
Additional Insured Eo
additional_insured_eo
|
boolean | Set to true when Customer is additional insured on errors and omissions or professional liability policy. |
|
Additional Insured Cyber
additional_insured_cyber
|
boolean | Set to true when Customer is additional insured on cyber liability policy. |
Service
| Field | Type | Description |
|---|---|---|
|
Support Start Time
support_start_time
|
string | Start time for support |
|
Support End Time
support_end_time
|
string | End time for support |
|
Support Days
support_days
|
string | Days of the week for support |
|
Support Timezone
support_timezone
|
string | Support timezone |
|
Response Time Unit
response_time_unit
|
string | Response time unit |
|
Resolution Time Unit
resolution_time_unit
|
string | Resolution time unit |
Signature Block
| Field | Type | Description |
|---|---|---|
|
Provider Signatory Type
provider_signatory_type
|
enum | Whether the Provider signatory is an entity or individual |
|
Provider Signatory Name
provider_signatory_name
|
string | Full legal name of the Provider's signatory |
|
Provider Signatory Title
provider_signatory_title
|
string | Title/role of the Provider's signatory (entity only) |
|
Provider Signatory Company
provider_signatory_company
|
string | Company name for the Provider signatory (entity only) |
|
Provider Signatory Email
provider_signatory_email
|
string | Notice email address for the Provider |
|
Customer Signatory Type
customer_signatory_type
|
enum | Whether the Customer signatory is an entity or individual |
|
Customer Signatory Name
customer_signatory_name
|
string | Full legal name of the Customer's signatory |
|
Customer Signatory Title
customer_signatory_title
|
string | Title/role of the Customer's signatory (entity only) |
|
Customer Signatory Company
customer_signatory_company
|
string | Company name for the Customer signatory (entity only) |
|
Customer Signatory Email
customer_signatory_email
|
string | Notice email address for the Customer |
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